Job Purpose
To design, develop, test, and maintain ServiceNow applications and integrations for Air India. The role involves delivering innovative digital solutions and collaborating with cross-functional teams to ensure high-quality, scalable, and maintainable ServiceNow deployments.
Key Accountabilities
Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, AngularJS, and REST/SOAP APIs.
Implement and configure ServiceNow features including:
Workflows
Business rules
UI actions and policies
Data policies and client scripts
Access Control Lists (ACLs)
Notifications, reports, and dashboards
Integrate ServiceNow with external systems and platforms via MID Server, web services, email, and other integration methods.
Conduct unit testing, system testing, and user acceptance testing.
Debug and troubleshoot ServiceNow application issues and configuration defects.
Maintain accurate documentation including technical specifications and user guides.




Provide end-user support and collaborate with stakeholders for issue resolution and enhancements.
Follow and promote best practices and development standards within the ServiceNow ecosystem.
Stay current with recent ServiceNow releases and platform enhancements.

Skills Required for the Role
Solid experience in ServiceNow development and system administration
Proficiency in JavaScript, HTML, CSS, AngularJS, and REST APIs
Knowledge of ServiceNow Studio, Application Scoping, and Update Sets
Experience with ServiceNow integration and scripting (Server-side and Client-side)
Solid problem-solving and analytical skills
Excellent communication and collaboration abilities
Detail-oriented and able to work independently and in team settings

Key Interfaces
Internal Interfaces
IT Development & Infrastructure Teams
Business Analysts and Project Managers
End Users and Support Teams

External Interfaces
ServiceNow Partners and Vendors
Third-party system integrat

📌 Developer Servicenow Gurugram
🏢 Air India
📍 Gurugram