We are seeking a proactive, high-ownership Assistant Store Manager to oversee daily store operations, lead a passionate team, manage customer relationships, and drive sales performance. This role is crucial in maintaining luxury standards, supporting team development, and ensuring seamless studio functioning to deliver exceptional customer experiences.
Key Responsibilities
Smooth Studio Operations
Ensure all customer appointments—walk-in, regular, and virtual—are conducted efficiently and on time
Maintain studio ambiance, display hygiene, and overall in-studio experience as per luxury standards
Pre-Visit CRM Management
Monitor and respond to leads from Instagram, WhatsApp, and web channels
Ensure all inquiries are acknowledged promptly and converted into booked visits
Assign and track lead responses to the appropriate team members
Post-Visit CRM Management
Handle all client follow-ups for order updates with accurate and timely information
Ensure clients receive skilled communication throughout production and delivery
Sales Target Ownership & Performance Tracking
Take ownership of store and team sales targets
Track daily and weekly progress toward goals
Maintain and update performance dashboards (e.g., conversion rate, revenue booked, AOV)
Team Leadership & Development
Mentor team members on growth prospects and motivation
Foster a high-performance culture through ongoing feedback and support
Studio Scheduling & Activity Planning
Assist the Store Manager with creating team rosters to optimize work hours
Plan training sessions, improvement tasks, and marketing activities during lean periods
Product Quality Checks
Coordinate final product quality checks with the head office team
Report product-related feedback accurately to the fulfillment head
Studio Data Management
Ensure timely and accurate updates of all studio-related data (leads, visits, orders, follow-ups)
Maintain system hygiene to support smooth operations and relia