Key Responsibilities:
Customer Service
Greet customers warmly and provide assistance with their banking inquiries and transactions.
Deliver prompt and skilled service in person, by phone, or digitally.
Resolve customer issues and escalate complex cases when necessary.
Sales & Product Promotion
Identify customer needs and recommend suitable banking products (e.g., savings accounts, credit cards, personal loans).
Actively cross-sell and upsell products to meet personal and branch targets.
Guide customers through applications and onboarding processes.