Responsibilities
Oversee multiple engagements, ensuring alignment between customer expectations and service delivery.
Manage resources, project staffing, and team performance.
Track project progress using internal tools, report service consumption, and provide transparency to stakeholders.
Identify risks, mitigate challenges, and ensure engagements remain on track.
Collaborate with cross-functional teams including Sales, Qualified Services, and Customer Success Management.
Provide mentorship and guidance to junior team members.
Lead small- and large-scale customer discussions, workshops, and engagements.
Drive operational excellence, process improvements, and efficiency initiatives.
Serve as a strategic advisor to customers and maintain long-term customer success and retention.
Support qualified growth and performance management of regional team members.
📌 Engagement Manager Pune (India)
🏢 Sailpoint Technologies
📍 India
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