The role:
As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Deal with and resolve helpdesk requests
Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Open to working in a 24x7 setting with rotating shifts and rotating weeks off

What you'll bring:
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues related to Mac, Windows,



Google work space or M365.
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn current technologies and systems
Experience working as an IT help desk technician or in a similar customer support role

About us
We are a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
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Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and

📌 Service Desk Engineer Delhi (India)
🏢 Hitachi Digital Services
📍 India