Job description
Lead and mentor a team of SAP support analysts and engineers across modules and geographies in handling incidents, service requests, and enhancements and problem management processes.
Troubleshoot and resolve issues related to procurement, inventory management, material master data, production planning, capacity planning, and shop floor execution.
Act as the primary escalation point for complex SAP Back Office issues, ensuring timely resolution and stakeholder communication. Coordinate with cross-functional teams (FI/CO, SD, QM, WM, PM) to resolve integration issues.
Perform root cause analysis and implement permanent solutions to recurring problems.
Manage change requests, including requirements gathering, solution design, configuration, testing, and deployment.
Ensure adherence to SLAs for issue resolution and service delivery.
Provide user training, documentation, and knowledge
📌 It System Design Gurugram
🏢 Agilent Technologies
📍 Gurugram
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