As a Level 1 Trainee Cloud/System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.
Role:
Help Desk Support:
Provide first-line technical support to end-users via support tracking tool.
Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.
Hardware and Software Maintenance:
Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
Install, configure, and upgrade hardware and software components as needed.
Conduct regular checks to ensure the proper functioning of computer systems.
User

📌 Associate Cloud Engineer Pune
🏢 Genzeon
📍 Pune