We are seeking dedicated Ground Staff to join our team in Dehradun. This position is a full-time role for candidates with experience ranging from 1 to 7 years, suitable for individuals who have completed their 10th grade education.
Key Responsibilities:
Customer Service: Assist passengers with inquiries and provide information about flights, schedules, and services to ensure a smooth travel experience.
Check-in Assistance: Help passengers during the check-in process, including the handling of baggage, issuing boarding passes, and providing guidance to boarding gates.
Ramp Operations Support: Collaborate with team members in handling baggage and cargo efficiently, ensuring safety and timely departure of flights.
Safety Compliance: Adhere to all safety regulations and guidelines while performing tasks, ensuring a secure environment for staff and passengers alike.
Problem Solving: Address any passenger concerns or issues that arise,
working quickly to resolve them and maintain customer satisfaction.
Required Skills and Expectations:
Candidates should possess robust communication skills to effectively interact with passengers and team members. The role requires a proactive attitude and the ability to work in a rapid-paced setting. Candidates are expected to demonstrate teamwork, reliability, and a commitment to high-quality service. Flexibility in working hours and a willingness to handle various tasks related to ground services is essential.
Experience