BPO Voice Process - Job Description

Spancore Technologies, Coimbatore is looking for enthusiastic and customer-focused candidates for a BPO Voice Process role. The position involves handling customer calls, understanding customer requirements, providing accurate information, resolving queries, and maintaining a positive customer experience.

Key Responsibilities:

Handle inbound and/or outbound customer calls professionally.

Understand customer concerns and provide appropriate solutions.

Maintain transparent and effective communication with customers.

Record customer details and call-related information accurately.

Follow company policies, processes, and quality standards.

Meet assigned performance and customer-service targets.

Escalate complex issues to the appropriate team when required.

Requirements:

Positive communication skills in English.





Tamil-speaking candidates may be preferred depending on the process.

Basic computer knowledge.

Customer-service orientation and a positive attitude.

Freshers and experienced candidates can apply, depending on the process requirements.

Job Location: Coimbatore

Role: BPO Voice Process / Customer Support

Employment: Full time
Experience

0 - 3 Years
No. of Openings

25
Education

12th Pass
Role

BPO Executive
Industry Type

Call Centre / BPO / ITES / LPO
Gender

[ Male / Female ]
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Face Interview Location

No. 347, DS Complex, Nehru Street, Ram Nagar Ghandhipuram,coimbatore

📌 Hiring Fresher Bpo Executive Coimbatore
🏢 Spancore technology
📍 Coimbatore