Role & responsibilities
Handle high-volume inbound calls from patients, healthcare providers, and pharmacies.
Assist with patient access programs, benefits verification, prior authorization, and pharmacy support.
Explain healthcare, insurance, and reimbursement processes in a straightforward and clear manner.
Build solid relationships through professional, empathetic, and patient-focused communication.
Research and resolve patient and provider inquiries using multiple systems and tools.
Accurately document all interactions while following compliance and quality standards.
Manage call metrics such as Average Handle Time (AHT), First Call Resolution (FCR), and quality scores.
Support patients who may be frustrated, anxious, or vulnerable with empathy and professionalism.
Coordinate with pharmacies, payers,



and healthcare providers to ensure smooth therapy access.

Required Skills & Experience
Minimum 2 years of experience in an international contact center or inbound voice process.
Mandatory experience in US Healthcare (Patient Access, HUB, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP).
Strong verbal and written English communication skills.
Ability to multitask across multiple systems while on calls.
Robust problem-solving, listening, and analytical skills.
Experience working in a regulated environment with strict documentation and compliance requirements.

📌 Voice Process Executive Bengaluru (India)
🏢 Allegis Group
📍 India