Role & responsibilities :
Order Management: Manage order processing, scheduling, and dispatch coordination and ensuring alignment between plant production and customer delivery timelines.
Customer Experience - Build relationships with institutional and export customers and driving customer satisfaction and retention.
Service Excellence - Monitor OTIF, fill rate, and delivery timelines and improve service quality and responsiveness
Complaint Resolution- Handle customer complaints (quality issues like GSM variation, defects), Conduct RCA with production/quality teams and Implementing preventive measures.
Process Improvement- Implementing CRM systems and service tracking tools and continuously improve service delivery processes.

Preferred candidate profile :
Education: MBA/PGDM (Marketing, Operations, Supply Chain Management, or General Management)
Certifications: Customer Relationship Management (CRM), Supply Chain, Customer Experience (CX), or Service Excellence
Critical Competencies:
Order-to-Cash Process Management
Service Performance Metrics
Customer Relationship Management
Complaint Handling & Root Cause Analysis
Process Improvement & Service Optimization.

📌 Head New Product Development Barnala
🏢 Aspire Higher HR Solutions
📍 Barnala