Oversee daily ticket queues and monitor SLA compliance.
Provide technical guidance and unblock complex L2/L3 support escalations.
Manage team performance, staffing, and career development.
Collaborate globally with engineering and customer success teams. [1, 3, 4]
- 5+ years as manager
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📌 Senior Support Manager Hyderabad
🏢 Recruise India Consulting
📍 Hyderabad
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