Customer Support Intern – 6-Month InternshipLocation: PuneWork Setup: Work From Office for Day Shifts | Work From Home for Night ShiftDuration: 6 MonthsAbout AmberAmber is a long-term accommodation booking platform for students. We help 80M+ students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes.If you're passionate about helping people, solving problems, and working in a fast-paced environment, join us in building the future of student housing.Role OverviewWe are looking for enthusiastic and customer-focused interns to join our Customer Support team in Pune.This opportunity is specifically suited for candidates who are genuinely interested in building experience in Customer Support, Customer Experience, or Customer Operations and enjoy interacting with and assisting customers.You will be communicating with customers regularly across calls, chats, and emails, understanding their concerns and helping them reach the right resolution. Strong English communication and comfort with customer conversations are therefore essential for this role.This is a Pune-based internship with mandatory Work From Office requirements for day shifts. Candidates must be willing to work assigned shifts based on business requirements and should not have constraints around shift timings.Key ResponsibilitiesHandle customer queries across calls, chats, and emails in a clear, professional, and timely mannerListen to and understand customer concerns, ask relevant questions,



and provide appropriate resolutionsManage a high volume of customer interactions while maintaining communication and service qualityBuild strong knowledge of Amber's products, processes, and customer support workflowsTake ownership of customer issues and coordinate with relevant internal teams when requiredFollow up on open issues and support timely ticket resolutionMaintain defined turnaround times and service-level agreements (SLAs)Deliver a positive customer experience and contribute towards customer satisfaction goalsAccurately document customer conversations, actions taken, and resolutionsAdapt to changing customer requirements and business priorities in a fast-paced environmentWhat We're Looking ForStrong verbal and written communication skills in English – mandatoryGenuine interest in Customer Support, Customer Experience, or Customer OperationsComfortable speaking with customers regularly over calls, in addition to handling chats and emailsAbility to communicate thoughts clearly, confidently, and professionallyStrong listening and problem-solving skillsCustomer-first approach with patience, empathy, and professionalismWillingness to learn, take feedback,



and improve continuouslyAbility to multitask and work effectively in a high-volume environmentComfortable taking ownership of customer queries through resolutionMust be based in Pune or willing to relocate to Pune for the internshipComfortable working in any assigned rotational shiftWilling and able to commit to the complete 6-month internshipFreshers and students from different educational backgrounds are welcome to apply, provided they have a clear interest in customer-facing work and want to gain hands-on experience in Customer Support.Shift Requirements – MandatoryCandidates will be assigned shifts depending on business requirements and must be comfortable working across the applicable shift structure.Day Shifts – Work From Office, Pune10:00 AM – 7:00 PM12:00 PM – 9:00 PMNight Shift – Work From Home5:00 PM – 2:00 AMPlease NoteShift allocation will be determined based on business requirements.Candidates cannot select or permanently opt for a particular shift.Applicants should be comfortable working any assigned shift during the internship.Day shifts require candidates to work from the Pune office.Internship DetailsDuration: 6 MonthsLocation: PuneDay Shifts: Work From OfficeNight Shift: Work From HomeHands-on exposure to customer support and customer operations in a fast-paced startup environmentWhy Join Amber?Gain hands-on experience managing real customer interactionsDevelop practical communication, problem-solving, and customer management skillsLearn customer operations in a fast-paced, global businessTake ownership and responsibility from an early stageWork in a cooperative and high-energy environmentPlease apply only if you are genuinely interested in Customer Support and are comfortable with regular customer interactions across calls, chats, and emails, the 6-month internship commitment, and the shift requirements mentioned above.

📌 Customer Support Intern (Maharashtra)
🏢 Amber
📍 Maharashtra