Neokred is an embedded finance infrastructure company powering 400+ enterprise clients with identity, payments and consent infrastructure. Our product suite includes ProfileX (KYC and identity APIs), CollectBot, Blutic (DPDP consent management), UNIQ payment devices, and Perkle (voucher commerce).Why This Role Matters?You're a Customer Success Manager who's tired of managing low-stakes accounts. You want to own mission-critical fintech infrastructure used by 400+ enterprises.At Neokred, you'll be the trusted advisor for clients building on our embedded finance stack — from KYC and identity APIs (ProfileX) to consent management (Blutic) and payment devices (UNIQ).Six months from now, you'll have:✅ Onboarded multiple enterprise clients from contract to first live transaction✅ Built strong relationships with key stakeholders across your portfolio✅ Become the go-to expert on our product suite for your clientsWhat You'll Actually Do HereOwn the full client lifecycle for a portfolio of enterprise and fintech clients:Onboard & launch: Lead KYC documentation, coordinate API integrations with our tech team, manage UAT, and drive first transactionsDrive adoption & retention: Run monthly/quarterly business reviews, track API usage and billing cycles, and keep accounts healthyGrow revenue: Own renewals, prepaid top-ups,



and convert clients to longer contractsSpot expansion opportunities: Identify cross-sell across our product suite (e.G., ProfileX → CollectBot → Blutic)Be the escalation owner: Act as first line for client issues; coordinate with product, tech, and compliance for SLA-bound resolutionsFeed product strategy: Collect client feedback and translate it into explicit requirements for our product teamStay compliant: Ensure clients meet contractual, regulatory, and usage termsWho We're Looking ForYou're not just a relationship manager — you're a commercial operator who understands fintech infrastructure and can hold CXO-level conversations.3-5 years in account management, client success, or B2B relationship managementExperience in fintech, SaaS, or API-first products (payments, KYC, identity, or banking tech is a huge plus)Comfortable owning revenue targets — renewals, expansions, and contract negotiationsStrong written and verbal communication; can run business reviews with senior stakeholdersData-driven and structured; proficient with CRM tools and AI ToolsNote: While we review every application carefully, only shortlisted candidates will be contacted for the next steps

📌 Customer Success Manager (Bengaluru)
🏢 Neokred
📍 Bengaluru