If you are Interested, please fill this form: -

https://docs.google.com/forms/d/e/1FAIpQLSdrr1iAlbWgkrzfIiW4P13TGym9izzBFKZAa6QkgBbIycDi2w/viewformusp=publish-editor

5+ years relevant experience with Bachelor's, or 3+ with Master's.

Strong IT Operations / Service Management / Customer Operations background.

Experience being the primary point of contact for customers and internal technical teams.

Robust experience handling P1/P2 critical incidents, escalations and outages.

Ability to coordinate multiple cross-functional teams during critical network/IT issues.

Hands-on RCA + Problem Management + Post Incident Review (PIR) experience.

Strong ITIL processes: Incident, Problem and Change Management.

Excellent customer/stakeholder management, including senior/executive stakeholders.

Strong PowerPoint + Excel, reporting, dashboards and data analysis.

Comfortable conducting customer presentations, RCA/PIR readouts and operational reviews.

Ability to understand a customer's IT/network infrastructure and critical business sites.

📌 Major Incident Manager (Bengaluru)
🏢 Artech
📍 Bengaluru