Key Responsibilities:

- Provide L2 production support for business critical applications
- Monitor application and infrastructure health using SRE monitoring tools
- Analyze and resolve production incidents within defined SLAs
- Perform root cause analysis RCA and implement preventive measures
- Troubleshoot application server and database related issues
- Use SQL queries for data validation troubleshooting and issue analysis
- Work closely with development infrastructure and database teams to resolve production issues
- Participate in deployment release and change management activities
- Monitor system performance availability and reliability metrics
- Create and maintain support documentation runbooks and SOPs
- Support on call rotations and major incident management processes
- Identify automation opportunities to improve operational efficiency

Technical Requirements:

- Primary skills Technology DevOps Site Reliability Engineering SRE Technology Infrastructure Storage Administration UNIX Storage Technology SQL SSIS SQL Server

Preferred Skills:

Technology->DevOps->Site Reliability Engineering(SRE),Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server

📌 SRE Production support engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru