- Monitor production applications and ensure system availability
- Investigate and resolve production incidents within SLA timelines
- Troubleshoot UNIX Linux server and application related issues
- Analyze logs and identify root causes of recurring problems
- Execute SQL queries for data validation issue investigation and reporting
- Work closely with development database and infrastructure teams to resolve issues
- Support application deployments releases and change requests
- Perform health checks and monitor batch jobs interfaces and services
- Create and maintain operational documents SOPs and knowledge articles
- Participate in on call support and major incident management activities
- Ensure adherence to support processes and operational procedures