Key Responsibilities:

- Provide L2 production support for business critical applications
- Monitor application and infrastructure health using SRE monitoring tools
- Analyze and resolve production incidents within defined SLAs
- Perform root cause analysis RCA and implement preventive measures
- Troubleshoot application server and database related issues
- Use SQL queries for data validation troubleshooting and issue analysis
- Work closely with development infrastructure and database teams to resolve production issues
- Participate in deployment release and change management activities
- Monitor system performance availability and reliability metrics
- Create and maintain support documentation runbooks and SOPs
- Support on call rotations and major incident management processes




- Identify automation opportunities to improve operational efficiency

Technical Requirements:

- Primary skills Foundational Maintenance and Production Support process PLM Production Support process Technology DevOps Site Reliability Engineering SRE Technology Infrastructure Storage Administration UNIX Storage Technology SQL SSIS SQL Server

Preferred Skills:

Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->DevOps->Site Reliability Engineering(SRE),Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server

📌 SRE Production support engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru