Key Responsibilities

- Provide development and production support for SAP CPI / SAP BTP Integration Suite interfaces.
- Monitor integration flows and proactively identify interface failures, performance issues, and system errors.
- Troubleshoot and resolve integration failures and perform root cause analysis.
- Monitor application performance and integration processes across global environments.
- Handle system outages, incidents, and service requests in accordance with defined SLAs.
- Monitor and follow up on open ServiceNow incidents and notifications.
- Monitor shared mailboxes and respond to user-requested actions within agreed timelines.
- Provide technical support to customers through global hotline/phone support.
- Collaborate with offshore monitoring analysts and technical/process teams to resolve integration issues.
- Communicate and report key performance indicators (KPIs) based on established SLAs.
- Follow documented escalation procedures for critical incidents and production issues.
- Support planned system maintenance activities during working hours and weekends.
- Provide on-call support during scheduled weekly offs as part of the 24×7 support model.
- Coordinate with global teams across Asia Pacific, UK, and US time zones.
- Clearly communicate technical issues, impact, and resolution status to both technical and non-technical stakeholders.

Required Technical Skills





- Strong hands-on experience in SAP CPI / SAP BTP Integration Suite.
- Knowledge of SAP API Management.
- Experience with integration technologies and protocols including:
- XML
- JSON
- REST
- SOAP
- OData
- Good knowledge of Groovy and/or JavaScript for SAP CPI development and troubleshooting.
- Understanding of common integration patterns and interface design.
- Experience in interface monitoring, troubleshooting, and production support.
- Good understanding of SAP integration architecture and support processes.
- Experience working with ServiceNow for incident and notification management.

Preferred Skills

- 1+ year of experience in SAP PO (Process Orchestration) development/support.
- Experience with SAP PO Single Stack environments.
- Exposure to global SAP integration support operations.
- Experience working with offshore/global teams in a follow-the-sun support model.

Candidate Profile

- Approximately 4 years of experience in SAP CPI development and/or support.
- Robust troubleshooting and problem-solving skills.
- Good understanding of production support and SLA-driven environments.
- Excellent English communication skills, both written and verbal.
- Ability to explain technical issues clearly to non-technical stakeholders.
- Comfortable interacting with offshore and cross-functional teams.

📌 SAP CPI Support Engineer (Chennai)
🏢 Synectics Apac
📍 Chennai