Director – Retail

The Director – Retail will own the end-to-end P&L; of the retail business and be accountable for scaling it profitably. This leadership role combines commercial ownership, operational excellence, technology adoption, and people leadership across the entire store network.

The role will set the retail strategy, translate it into store-level targets and operating playbooks, build scalable systems and teams, and be the single point of accountability for retail performance to the leadership team.

Key Responsibilities

1. P&L; & Revenue Ownership

- Own the complete retail P&L;, including revenue, margins, store contribution, and operating costs.
- Set and cascade revenue targets across stores, categories, and channels.
- Drive the sales funnel from footfall and lead generation through conversion, ticket size, and repeat purchases.
- Identify performance gaps and drive corrective action.
- Own pricing, discount governance, and revenue-growth initiatives.

1. Retail Operations & Store Excellence

- Own and continuously improve store SOPs, customer experience, store presentation, and operational standards.
- Establish store audit frameworks and performance scorecards.
- Drive store productivity across conversion, sales per sq. ft., sales per employee, and customer satisfaction.
- Lead recent store launches and ensure 90-day stabilization.
- Partner with Supply Chain and Category teams to ensure product and sample availability.

1. Digital, CRM & Data

- Drive adoption of CRM, lead management, and retail dashboards across the frontline.




- Define and execute the retail technology roadmap in partnership with Product/Tech.
- Build a data-driven operating cadence covering sales, conversion, productivity, and store P&L.;
- Develop a seamless phygital customer journey across online and offline channels.

1. Planning & Commercial Management

- Own the annual retail business plan covering revenue, margins, expansion, headcount, capex, and marketing.
- Lead sales forecasting, variance analysis, and performance reviews.
- Own the promotions calendar and retail marketing budget, with clear ROI tracking.
- Drive store cost optimization across people, rent, utilities, logistics, and other operating expenses.

1. People & Capability Building

- Build and lead a high-performing retail organization across Regional/Cluster Heads, Store Managers, and Sales Consultants.
- Own incentives, performance management, hiring, succession planning, and frontline retention.
- Establish structured training across product knowledge, consultative selling, CRM, SOPs, and customer experience.
- Build a culture of customer obsession, ownership, and data-driven performance.

1. Cross-Functional & Leadership

- Act as the voice of retail and the customer across Category, Marketing, Supply Chain, Finance, Product, and Technology.
- Drive alignment on assortment, pricing, promotions, and inventory.
- Represent the retail business in leadership, board, and investor reviews as required.

Working Schedule

This role requires working 6 days a week.

📌 Director Of Retail Operations (Bengaluru)
🏢 Material Depot
📍 Bengaluru