We are hiring Xen Server L1 Engineers to join our Infrastructure operations team.
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Key Roles & Responsibilities:
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- Responsible for monitoring and providing L1 operational support for enterprise Xen Server infrastructure, including hosts, resource pools, VMs, storage and networking.
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- Perform first-level troubleshooting of CPU, memory, storage, network and VM-related issues and resolve incidents within defined SLAs.
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- Execute standard VM and host operational activities as per approved SOPs/MOPs and ensure accurate ticket documentation and shift handovers.
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- Identify recurring or complex issues and escalate them to L2/L3 teams with complete troubleshooting details and relevant logs.
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- Solid understanding of Xen Server/Xen Center, basic xe CLI and Linux troubleshooting is expected.
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- Knowledge or hands-on experience with Nutanix and Citrix VDI/CVAD will be an added advantage.