- Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
- Be logged-in and available to answer calls through our global Service Desk call centre solution.
- Actively participate in team meetings and suggest opportunities for continual improvement.
- Support Service Desk KPI/TTI measures.
- Be part of a rotered on call team during weekends, this should have you on-call once a month
- Develop and maintain both technical and customer documentation for standards, processes and procedures.
- Monitor group email inbox and enter into ticketing system.
Working Hours: 3 shifts on a rotational basis
-06:30 - 14:30 (IST)
-14:30 - 22:30 (IST)
-22:30 - 06:30 (IST)
# Immediate start preferred
📌 Information Technology Support Specialist (Mumbai)
🏢 Stefanini Group
📍 Mumbai
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