Role:

Administer incidents in the ticketing system (external and internal)Analyze and validate technician reporting and requests updates if necessaryMonitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)Act as communication point for dispatch serviceProvide administrative supportFollow all of the processes and standards

Requirements:

Previous experience (or equivalent) in dispatching would be an assetB2 EnglishBasic IT knowledge would be an assetNeed to work in shifts (nigh shifts and weekends may apply)

Advantages:

Onboarding programCafeteria

Be part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Admin - Global Operations Support Agent (Mumbai)
🏢 Hemmersbach
📍 Mumbai