We are looking for a Technical Support Executive who enjoys troubleshooting and solving technical problems and helping customers succeed.

In this customer-facing role, you will provide technical support to customers and field technicians, troubleshoot software, hardware, networking, and camera-related issues, and assist with deployments and installations. You will act as a bridge between customers, technicians, and internal teams, taking ownership of issues from identification through resolution.

Success in this role comes from strong troubleshooting skills, explicit communication, attention to detail, and a commitment to delivering an excellent customer experience.What We Are Looking For

2-3 years of experience in Technical Support, Deployment, Solution Delivery or similar technical rolesExcellent written and verbal communication skillsExperience supporting international customers and technicians -

Most DesiredStrong troubleshooting and analytical skillsWorking knowledge of IP networking concepts including DHCP, DNS, VLANs, subnetting, switches, and firewallsFamiliarity with Linux commands, SSH, RDP, and remote troubleshooting toolsAbility to understand and troubleshoot software, hardware, network,



and connectivity issuesExperience working against defined SLAs and operational targetsAttention to detail and commitment to process adherence

Key Responsibilities

Provide technical support to international customers through voice, chat, tickets, email, and remote sessionsInvestigate, troubleshoot, and resolve software, hardware, networking, and connectivity issuesGuide overseas field technicians during installations, deployments, and system onboarding activitiesAccess systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasksValidate device, camera, and system configurations against customer requirementsConduct deployment audits, QA reviews, and installation validationsOwn incidents from identification through resolution, including timely escalation when requiredMaintain accurate documentation, ticket updates, deployment records, and troubleshooting notes• Follow client-specific playbooks, standard operating procedures, and knowledge base articlesParticipate in team meetings, training sessions, and continuous improvement initiatives

📌 Technical Support Engineer (Networking + Troubleshooting) | Immediate Joiners | (Mumbai)
🏢 Contextine Software
📍 Mumbai