Designation: IT Support AssociateBU: Group FunctionLocation: PuneExperience: 2 to 4 YrsShift Details: 6 days a week (Monday to Saturday)Shift Timings: 10:00 AM – 7:00 PM

About the RoleWe are looking for an IT Support Associate to provide first-level technical support across Windows and macOS/Apple systems. The role involves troubleshooting hardware, software, Microsoft 365, Google Workspace, and basic network issues, while supporting user onboarding, IT assets, and day-to-day service desk operations. The ideal candidate should have strong troubleshooting skills, good communication, and a customer-focused approach.

Key ResponsibilitiesProvide first-level technical support for

Windows and macOS/Apple systems .Troubleshoot hardware, software, email, and basic network-related issues.Configure and troubleshoot

Microsoft 365 and Google Workspace

accounts.Install, configure, update, and troubleshoot operating systems and business applications.Support user account creation, password resets, access rights, and basic IT administration.Troubleshoot basic

LAN, Wi-Fi, IP, DHCP, and DNS

connectivity issues.Perform routine system health checks, software updates, and patch management.Log, track,



and resolve incidents and service requests through the IT ticketing system.Escalate unresolved issues to

L2/L3 support teams

with proper documentation.Support employee onboarding and offboarding, including device allocation and returns.Provide remote support through phone, email, chat, and remote-access tools.Maintain IT asset inventory and relevant support documentation.Follow IT support processes, security guidelines, and defined service-level targets.

Required Skills & QualificationsDegree/Diploma in

IT, Computer Science, or a related field .Basic knowledge of

Windows and macOS

operating systems.Familiarity with

Microsoft Office/Microsoft 365

applications.Understanding of networking fundamentals such as

LAN, Wi-Fi, IP addressing, DHCP, and DNS .Basic knowledge of laptop, desktop, and peripheral hardware troubleshooting.Solid problem-solving and analytical skills.Good verbal and written communication skills.Customer-oriented approach with the ability to work effectively in a team.Ability to learn and adapt to new technologies quickly.

Preferred SkillsExposure to

Google Workspace administration .Experience with remote support tools.Understanding of

ITIL concepts and IT service desk processes .

📌 IT Support Associate (Mumbai)
🏢 upGrad
📍 Mumbai