Our first product, the Posha Countertop was recognized as one of
TIME’s Best Inventions of 2025
and received rave reviews from
The Verge
and
WIRED
for bringing robotics and AI into everyday kitchens.
We’re a quick-growing
Series A–funded
startup backed by
Accel Partners
and we’re just getting started.
See it in action: https://youtu.be/Ubd6NkZOEkM?si=SFex-isehKHzvZs_
What can I expect from this role?As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.
What will my work responsibilities look like if I join Posha?In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metricsHandle customer concerns end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfactionOwn customer relationships in an external-facing role,
primarily with users based in the USAUse CRM tools to manage the customer lifecycle and track engagementIdentify and remove process roadblocks; suggest improvements to management and automate repetitive workflowsWork on community engagement strategies to drive retention and reduce churnRelay customer insights and feedback to product, operations, and engineering teams to influence key decisionsWhat makes you a match for us?Willingness to work in US timings
(Rotational shifts between 9PM to 2 PM IST)Qualified Experience: 2+ years of experience in Customer SuccessExceptional English communication with clear diction – any experience of supporting US-based customers/clients is a plusIntermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possibleShould be process-driven, an effective communicator, and appreciate a dynamic work environmentPatience, empathy, strong interpersonal & relationship building skills
Working at PoshaEquity ownership through our
ESOP programComprehensive
wellness benefits
to keep you thrivingQuarterly reviews built for
fast career accelerationAnd of course working with a team that's genuinely obsessed with great food.
What The World Thinks of PoshaPosha is comparable to Tesla FSD“Posha is a fairly good sign that the future is closer than I thought” - The VergePosha’s tagline is “See dinner cook itself, and it largely lives up to this.” - WIRED