ANIMAKER PROFILE:We have over 25 million users from 170 countries; We have Fortune 500 companies like Wal-mart, Ford, GM, GE, Microsoft, Google, Unilever etc.. as our notable clients.
Your day @ Animaker revolves around:Providing high quality support via email, live chat, and call, helping our customers troubleshoot and resolve any issues that arisePartner with our engineering team to find and fix bugs before they impact our customersWork in coordination with the sales team and customer success team to provide product-based support to themFollow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teamsProvide product training & demos to internal and external customers
You will be a BEST fit if you have:Exp - 3 - 6 Years in the field of Customer supportFluent in English with excellent listening, verbal and written communication skillsAbility to extract, analyze and report on data; knowledge of database tables & SQLDemonstrated ability to organize and create structure out of sometimes ambiguous problemsExcellent critical thinking skills with an ability to find creative solutionsExperience in SaaS or other tech startups a plusCustomer-first attitude with solid sense of empathy and excellent follow-up skillsAble to work in rotational shift
Other Information :Shift timing - 6pm to 3amRegion - US