Role: IT & Network Support EngineerLocation:

Bangalore, IndiaDepartment:

Information Technology (IT)Experience:

3–6 YearsAbout Styli MarketplaceLaunched in 2019 by Landmark Group, Styli Marketplace is the first e-commerce venture of the group, quickly becoming a leading online destination for fashion and lifestyle across the GCC, including Saudi Arabia, the UAE, Kuwait, Bahrain, and beyond. Styli connects global sellers and creators with millions of fashion-forward customers, offering the latest trends, exceptional value, and convenient services like same-day to 48-hour delivery and flexible payment options. Our mission is to make style accessible, aspirational, and exciting for all, backed by a passionate team fostering a culture of creativity and innovation. At Styli, we aim to revolutionize fashion retail and bring unique experiences to our customers.Role OverviewWe are looking for a proactive and service-oriented

IT Support & Network Support Engineer

to join our IT team in Dubai. You will be the first point of contact for end-user technology needs and the hands-on owner of our office IT and network infrastructure. This role blends day-to-day user support with infrastructure and network device administration, Google Workspace (GWS) management, and the resolution of a broad range of IT service requests. You will keep our people productive, our office connected, and our systems secure and reliable.What You'll DoEnd-User Support & Service DeskAct as the

first point of contact

for end-user IT queries — triaging, troubleshooting, and resolving incidents and service requests across hardware, software, and connectivity.Provide

desktop, laptop, and peripheral support

across Windows and MacOS, including setup, imaging, configuration, and ongoing troubleshooting.Manage the

IT ticketing queue

— log, prioritise, track, and close requests within agreed SLAs, with clear and timely user communication.Handle

employee onboarding and offboarding

— device provisioning, account creation, access setup, and clean deprovisioning.Create and maintain

knowledge-base articles, FAQs, and how-to guides

to enable self-service and reduce repeat tickets.Office IT InfrastructureOwn and maintain the

office IT environment

— workstations, printers, conference room AV, and shared peripherals — ensuring high availability.Manage and monitor

on-premise infrastructure

such as local servers, NAS, UPS, and endpoint management tooling.Maintain an accurate

IT asset inventory

— tracking hardware, software licenses, and lifecycle from procurement to retirement.Ensure

endpoint security and compliance

— patching, antivirus/EDR, disk encryption, and device management (MDM).Coordinate





meeting-room and collaboration technology

(video conferencing, displays, and audio) for a seamless workplace experience.Network & Network Device SupportConfigure, maintain, and troubleshoot

network devices

— routers, switches, firewalls, and wireless access points (Wi-Fi).Monitor

LAN/WAN, VLANs, and internet links , proactively identifying and resolving connectivity, latency, and bandwidth issues.Support and troubleshoot

VPN access

and secure remote connectivity for staff.Liaise with

ISPs and network vendors

to manage circuits, escalations, and outages, ensuring minimal downtime.Maintain

network documentation, diagrams, and configuration backups

for all critical devices.Google Workspace (GWS) AdministrationAdminister

Google Workspace

— user and group management, organizational units, email routing, and shared drives.Configure and enforce

security and access policies

— 2-Step Verification, SSO, mobile device management, and DLP rules.Manage

licensing, provisioning, and deprovisioning

of GWS accounts in line with the joiner-mover-leaver process.Support

Gmail, Drive, Calendar, Meet, and other GWS apps , troubleshooting issues and optimising configurations for the business.Monitor the

Admin Console, audit logs, and security alerts

to maintain compliance and respond to incidents.IT Service Requests & Continuous ImprovementFulfil a broad range of

IT service requests

— access provisioning, software installation, license assignment, and account changes.Identify recurring issues and drive

automation and process improvements

to reduce manual effort and toil.Support

IT policy adherence , security awareness, and best practices across the office.Coordinate with

vendors and service providers

for hardware repairs, replacements, and procurement.IT Procurement, Assets & Spend ManagementOwn

IT procurement

end to end — gathering requirements, sourcing quotes, raising purchase requests, and coordinating with vendors and the finance team for approvals and delivery.Maintain comprehensive

IT asset management

— track hardware and software assets across their full lifecycle (procurement, deployment, maintenance, and retirement/disposal) with accurate records.Administer

tools and application access management

— provision, modify,



and revoke access to business tools and SaaS platforms in line with role-based access and the joiner-mover-leaver process.Manage

software license usage

— monitor allocation and consumption, reclaim unused licenses, ensure compliance, and right-size subscriptions to avoid waste.Track and optimise

IT spend

— maintain visibility of recurring costs and renewals, identify savings opportunities, and support budgeting and cost-reporting for IT services and subscriptions.Maintain

vendor and contract records

— renewal dates, SLAs, and points of contact — to ensure timely renewals and continuity of service.What We're Looking ForRequired3–6 years

of hands-on experience in IT support, network support, or a similar end-user and infrastructure support role.Strong troubleshooting skills across

Windows and macOS , common business applications, and hardware/peripheral issues.Solid working knowledge of

networking fundamentals

— TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN, and firewall basics.Hands-on experience configuring and supporting

network devices

(routers, switches, access points, firewalls).Proven experience administering

Google Workspace (GWS)

via the Admin Console — user, group, and security management.Familiarity with

IT ticketing/service desk tools

and ITSM practices (incident, request, and asset management).Experience with

endpoint management, MDM, and basic endpoint security

(antivirus/EDR, patching, encryption).Experience with

IT procurement, asset management, and software license/subscription management , including access provisioning across business tools.Strong

customer-service orientation , clear communication, and the ability to explain technical topics to non-technical users.Ability to

prioritise and manage multiple requests

in a fast-paced environment with minimal supervision.Good to HaveRelevant certifications:

CompTIA A+ / Network+ ,

CCNA ,

Google Workspace Administrator , or Microsoft 365 certifications.Exposure to

cloud and SaaS administration

beyond GWS (e.g., Okta, Microsoft 365, Slack, Zoom).Familiarity with

MDM/UEM platforms

(Jamf, Intune) and identity providers (SSO/SAML).Experience supporting IT in a

retail, e-commerce, or multi-site

environment.The Setting You'll Work InA

fast-growing e-commerce business

serving millions of customers across Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman.A

modern Dubai office

with a diverse, collaborative team that relies on you to keep their technology running smoothly.A

cloud-first, Google Workspace–centric

workplace with a broad mix of office IT and network infrastructure.A culture of

ownership, creativity, and continuous improvement , where proactive problem-solvers thrive.

📌 Information Technology Engineer (Mumbai)
🏢 STYLI
📍 Mumbai