Role Overview:We are seeking an engaging, hands-on

HR Tech Application Support Analyst

to lead day-to-day operations, release planning, and system enhancements for our

Oracle Fusion HCM

platform, with a primary focus on

US and Canada Payroll . You will act as a key liaison between HR business owners and technical teams—troubleshooting issues, optimizing configurations, and driving continuous improvement.Key ResponsibilitiesDay-to-Day Support & Troubleshooting:

Investigate and resolve functional setup, data, and technical issues across Oracle Fusion Payroll and HR modules. Coordinate with Oracle and third-party vendors (SR logging and escalation).System Configuration & Enhancement:

Consult with stakeholders to translate business requirements into technical solutions. Configure applications, assess downstream impacts, and manage change migration.Data & Release Management:

Manage release updates, perform unit/integration testing, and ensure data governance for large data imports, extracts, and integrations.User Support & Training:

Assist with Tier 2/3 user inquiries and develop job aids, documentation, and communications.Required Technical & Functional ExpertiseOracle Payroll Expertise:

Deep functional knowledge of Oracle Fusion HCM Payroll processing,



tax calculations, eligibility profiles, benefits integrations, and reporting tailored to

US & Canada legislation .Technical Toolkit:

Strong proficiency in SQL queries, OTBI reporting, BIP, Fast Formulas, HCM Data Loaders (HDLs), and BPM workflows.Integrations & Delivery:

Solid background in business process analysis, requirement definition, solution design, and troubleshooting data file transfers and integrations.Qualifications & AttributesEducation:

Bachelor’s degree (or High School Diploma/GED + 4 years of relevant experience).Experience:

Minimum

5 years

of HR Technology support experience, including service delivery leadership and vendor management.Core Competencies:

Collaborative problem-solver with strong organizational, project management, and data-driven analytical skills.Communication:

Excellent ability to explain technical concepts clearly to non-technical business partners and cross-functional leadership.Work Environment & ScheduleSetting:

Standard office workplace.Schedule:

Core business hours with occasional flexibility required for emergencies or evening syncs with offshore team members.

📌 Analyst III, Application Support (Mumbai)
🏢 hashroot
📍 Mumbai