We have over 25 million users from 170 countries; We have Fortune 500 companies like Wal-mart, Ford, GM, GE, Microsoft, Google, Unilever etc.. as our notable clients.
Your day @ Animaker revolves around:
- Providing high quality support via email, live chat, and call, helping our customers troubleshoot and resolve any issues that arise
- Partner with our engineering team to find and fix bugs before they impact our customers
- Work in coordination with the sales team and customer success team to provide product-based support to them
- Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams
- Provide product training & demos to internal and external customers
You will be a BEST fit if you have:
Exp - 3 - 6 Years in the field of Customer support
- Fluent in English with excellent listening, verbal and written communication skills
- Ability to extract, analyze and report on data; knowledge of database tables & SQL
- Demonstrated ability to organize and create structure out of sometimes ambiguous problems
- Excellent critical thinking skills with an ability to find creative solutions
- Experience in SaaS or other tech startups a plus
- Customer-first attitude with solid sense of empathy and excellent follow-up skills
- Able to work in rotational shift
Other Information :
Shift timing - 6pm to 3am
Region - US
📌 Customer Support Representative -(US Shift) (Chennai)
🏢 Animaker
📍 Chennai
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