Skill required: Talent Development - Learning Operations

Designation: Bus & Technology Delivery Manager

Qualifications: Any Graduation
Years of Experience: 13 to 18 years

About Accenture

Accenture is a global qualified services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? • Responsible for understanding the clients operating environment and business strategy, organization structure, and learning and collaboration approach. The Business Interlock Manager uses this knowledge to manage client relationships, demand pipeline, issue resolution, learning program design, reporting, and new business development.

- Talent Development process
- Leadership ability
- Thorough understanding of the Service Line
- Thorough understanding of Business Process Outsourcing
- Learning Operations Experience
- Service Delivery Experience
- Process Improvement Experience
- Business Development Experience
- Project Management Experience
- Excellent Communications
- Demonstrates the ability to work as part of a team adding positive attitude and business focus

What are we looking for? • Primary skill - Learning Operations - P3

- Bachelors Degree
- Previous experience in service delivery operations (7+ years)
- Previous Experience working in Learning and or Talent & HR operations. Related operations experience considered. (7+ years)





Roles and Responsibilities: • o Leverage appropriate tools and templates to capture business requirements, skill and performance gaps, and unique audience needs.

- o Work with the client to identify business sponsors, champions, content managers, and other SME resources to partner with on training strategy initiatives.
- o Conduct skill assessments to identify current skill gaps and areas of expertise.
- o Design learning needs analysis approach (interviews, workshop, etc.) for a target audience. Document findings, learning objectives, and viable learning solutions in a Preliminary Learning Brief (PLB) or Project Definition & Planning (PDP) template.
- o Analyze and refine the performance requirements and learning priorities identified during the learning needs analysis phase.
- o Develop training plans tailored to individual groups and roles within the clients organization.
- o Architect the learning solution given the business requirements, client context, and budget limitations, with a focus on innovative and industry leading solutions.
- o Apply best practices, leverage other capability groups within Accenture (i.e., Accenture Learning Delivery, Accenture Knowledge Management Services, Content Development, etc.), and utilize external solutions, as appropriate.
- o Design and manage the measurement strategies for each client training solution. Partner with business sponsors and champions to ensure progress against and in alignment with target goals.
- o Work with clients to design learning strategies that move organization to new ways of learning (e.g., 70 20 10, learning anywhere, social learning, gamification).
- o Understand the clients broader Talent Management Strategy, including Talent Acquisition, Talent Development, Performance & Progression, and Leadership Development.
- o Work with the client to review existing competency models and or design new ones. Align talent and learning initiatives solutions to competency model framework

📌 Bus & Technology Delivery Manager (Mumbai)
🏢 Accenture
📍 Mumbai