Designation: Executive – Events & Experiences
BU: Lohono
Dept: Events & Experiences

Location: Prabhadevi, Mumbai

Key Responsibilities

- Drive revenue through proactive outreach to booked clients, identifying the nature and purpose of travel (celebration, occasion, special event, etc.).
- Pitch and convert upsell opportunities including décor setups, barbeque arrangements, private chef experiences, live singers, DJs, musicians, themed celebrations, and more.
- Build strong relationships with clients to understand preferences and provide curated luxury experiences.
- Coordinate with external vendors and internal operational teams for seamless event execution.
- Ensure timely delivery of décor, entertainment and celebration elements as per brand guidelines.
- Maintain accurate event checklists, vendor details, costs, and client approvals.
- Track lead conversions and revenue generated through experiential upselling.
- Provide on-ground support during key events, especially on weekends/holidays.
- Manage multiple requests simultaneously while ensuring superior guest satisfaction.

Key Requirements

(Education, Technical Skills & Personal Traits)

- Graduate in Hospitality, Event Management,



or related field.
- 2+ years of experience in guest experience, events coordination or hospitality sales — preferably in luxury hospitality.
- Exceptional communication and interpersonal skills with the ability to influence.
- Robust negotiation skills and vendor management capabilities.
- Confident, proactive, and passionate about crafting premium experiences.
- High level of ownership, multi-tasking ability, and attention to detail.
- Comfortable working weekends, extended hours, and flexible shifts aligned with guest needs.

Reporting To:

Manager / Lead – Events & Experiences

Direct Report (if any):

None currently

Competencies

- Client Relationship Management
- Sales Orientation & Persuasion
- Event Planning & Coordination
- Time & Stakeholder Management
- Problem Solving & Decision Making
- Groomed, professional communication and presentation

Stakeholders & Peers

- Sales & Guest Relations Teams
- Villa Operations & Experience Teams
- External Event Vendors & Hospitality Partners

Age / Gender

Not a preference – diversity encouraged

📌 Executive Event Coordinator (Mumbai)
🏢 Lohono Stays
📍 Mumbai