Job Type: Full-time

JOB DESCRIPTIONSocial Media Strategy & Account ManagerLocation: Delhi NCR | Gurgaon | NoidaExperience: 3–6 yearsEmployment Type: Full-timeFunction: Social Media Strategy | Client Servicing | Account Management | Creative CoordinationAbout the RoleWe are looking for a Social Media Strategy & Account Manager who can combine strategic thinking, social media knowledge, client management and strong execution skills.This person will be responsible for taking an account from understanding the client's business and developing the strategy to coordinating the creative team and ensuring final delivery.This is not a coordination-only or forwarding role.The person should be able to understand what the client needs, develop a strategic direction, create a strategy deck, present it to the client, brief the creative team, manage timelines, take feedback and ensure the work gets delivered.The Core WorkflowClient Understanding → Strategy → Strategy Deck → Client Presentation → Brief → Creative Team → Follow-up → Quality Check → Client Feedback → Revision → Approval → DeliveryYou will own this entire cycle.KEY RESPONSIBILITIES1. Client Servicing & Account ManagementAct as the primary point of contact for assigned clients.Understand the client's business, objectives, audience, challenges and expectations.Build strong and professional client relationships.Conduct client calls and meetings independently.Take clear and comprehensive briefs.Convert client requirements into actionable internal briefs.Keep clients updated on project progress and timelines.Manage expectations around scope, timelines and revisions.Handle client feedback professionally and constructively.Identify potential issues before they become client escalations.Take ownership of the account from brief to final delivery.2. Social Media StrategyDevelop social media strategies aligned with the client's business and communication objectives.Understand the client's brand positioning, audience and category.Conduct basic competitor, category and audience research.Identify relevant social media opportunities and trends.Develop:Content pillarsCommunication territoriesPlatform strategiesContent themesCampaign ideasContent formatsMonthly content calendarsUnderstand how content needs to differ across Instagram, LinkedIn, Facebook, YouTube and other relevant platforms.Use performance insights and learnings to improve future content strategies.3. Strategy Decks & PresentationsThe candidate should be comfortable creating strategy decks independently, not simply presenting decks created by someone else.Responsibilities include:Creating client strategy presentations in PowerPoint / Google Slides.Structuring a strategy logically around:Business Objective → Audience → Insight → Strategy → Communication Idea → Content Pillars → Execution → Content Calendar → KPIsTurning research and insights into clear recommendations.Creating visually clear and persuasive presentations.Presenting strategies to clients.Explaining the rationale behind recommendations.Handling questions and feedback during presentations.Revising the strategy based on client inputs.The candidate should be able to answer:“If we give you a new client tomorrow, can you understand the brief, develop a social media strategy and create a presentation that you can take to the client?”4. Social Media ManagementThe candidate should have a strong practical understanding of social media, including:InstagramLinkedInFacebookYouTubeReels / short-form videoCarouselsStatic postsStoriesCaptions and copyHashtags / discoverabilityContent calendarsSocial media trendsEngagementBasic social media analyticsThe candidate should understand what makes content relevant, engaging and appropriate for each platform.5. Creative Team CoordinationYou will work closely with:CopywritersGraphic DesignersVideo EditorsMotion DesignersPhotographers / Production TeamsStrategy TeamOther internal stakeholdersResponsibilities include:Briefing the creative team clearly.Explaining the objective and context behind the brief.Setting clear deadlines.Following up proactively.Tracking deliverables.Identifying bottlenecks.Coordinating dependencies between copy, design and video.Ensuring everyone knows what needs to be delivered and by when.Escalating issues early.Ensuring the team delivers against the client commitment.We are looking for someone who does not simply say:“I have forwarded the client's message to the designer.”We need someone who says:“I have understood the requirement, briefed the designer, followed up on the work, reviewed the first version, incorporated the feedback and taken it to final approval.”6. Quality ControlBefore anything goes to the client, the Account Manager should review the work.Check for:Alignment with the briefBrand consistencyCorrect messagingGrammar and spellingVisual qualityContent relevancePlatform suitabilityAccuracy of informationCorrect formats and dimensionsClient requirementsOverall qualityThe client should not be the first quality-control checkpoint.7. Client Feedback & Revision ManagementReceive and understand client feedback.Ask questions when feedback is unclear.Distinguish between subjective and actionable feedback.Convert feedback into a clear internal brief.Coordinate revisions with the creative team.Review revised work before sending it back to the client.Maintain version control.Ensure feedback does not get lost between client and team.Follow through until final approval.8. Deadline & Delivery ManagementThis is a critical part of the role.Maintain account-wise project trackers.Track every deliverable from brief to final approval.Ensure committed deadlines are met.Follow up proactively with the team.Identify delays before they happen.Communicate potential delays to the client in advance.Escalate internally when required.Take ownership of getting work across the finish line.If a deliverable is committed for today,



the Account Manager is expected to own the delivery — even when there are challenges within the team.The role requires someone who is comfortable working in a fast-paced agency environment where client commitments matter.9. Reporting & Account ManagementMaintain content calendars.Maintain project and delivery trackers.Track client approvals and pending feedback.Prepare regular status updates.Coordinate client review meetings.Document important client discussions and decisions.Track campaign and social media performance.Use insights to make recommendations for future content.WHO WE ARE LOOKING FORWe are looking for someone who is:StrategicCan understand a business problem and turn it into a meaningful communication and social media strategy.Social Media SavvyUnderstands platforms, formats, content behaviour and trends.Client-FriendlyCan communicate confidently with clients, manage expectations and handle feedback professionally.Creatively AwareCan understand valuable copy, design, video and storytelling — and give useful feedback to the creative team.Highly OrganisedCan manage multiple clients, projects, deadlines and people simultaneously.ProactiveDoesn't wait for someone to tell them that a deadline is approaching.AccountableTakes ownership when something goes wrong instead of simply blaming the team.A Strong CommunicatorCan translate:Client language → Internal brief → Creative output → Client presentationA DoerSomeone who gets things done.EXPERIENCE3–6 years of experience in one or more of:Social Media Account ManagementSocial Media StrategyDigital MarketingClient ServicingAdvertising / Creative AgencyDigital AgencyBrand ManagementContent StrategyAgency experience will be an advantage.SKILLS REQUIREDSocial MediaSocial media strategyContent planningContent calendarsPlatform understandingContent formatsSocial media trendsBasic analyticsStrategyAudience understandingCompetitor researchCategory researchContent pillarsCommunication strategyCampaign thinkingKPI developmentClient ServicingClient communicationBriefingPresentationFeedback managementExpectation managementConflict resolutionExecutionTeam coordinationTimeline managementQuality controlProject trackingRevision managementDelivery managementPresentationPowerPointGoogle SlidesStrategy decksClient presentationsWHAT SUCCESS LOOKS LIKEA successful Account Manager at AVW should ensure:The client doesn't have to chase you.The creative team knows exactly what needs to be done.Feedback doesn't get lost.Deadlines don't come as surprises.Quality is checked before work reaches the client.Problems are identified early.And committed work gets delivered.THE IDEAL CANDIDATESocial Media Savvy + Strategic Thinker + Client-Friendly + Creatively Aware + Highly Organised + Strong at ExecutionIn one line:We are looking for someone who can understand the client, build the strategy, create the deck, manage the creative team and make sure the job gets done.

📌 Hiring: Social Media Account Manager (India)
🏢 AVW Storytellers
📍 India