1. Front Office & Reception Management

- Welcome and assist tenants, visitors, guests, and VIPs in a professional and courteous manner.
- Manage reception/front desk operations and ensure a high standard of appearance and service.
- Handle visitor registration, access coordination, appointments, and general enquiries.
- Provide information regarding property facilities, amenities, services, and operational procedures.
- Manage incoming calls, emails, requests, and correspondence.
- Coordinate visitor passes and access requirements with security teams.

2. Tenant / Occupant Experience

- Act as the first point of contact for tenant and occupant queries.
- Understand tenant requirements and coordinate with relevant departments for timely resolution.
- Maintain a customer-focused approach throughout the tenant journey.
- Conduct regular interactions with occupants to understand service requirements and feedback.
- Assist with tenant onboarding and orientation when new occupants move into the property.
- Support tenant engagement activities, events, celebrations, and community initiatives.

3. Facility Management Coordination

- Coordinate tenant requests with Engineering, Housekeeping, Security, Parking, Pest Control, Landscaping, and other facility teams.
- Log service requests and monitor them through closure.
- Follow up with respective departments to ensure agreed service timelines are achieved.
- Escalate unresolved or critical issues to the Facility/Property Manager.
- Maintain accurate records of complaints, requests, feedback, and resolutions.

4. Hospitality & Guest Experience

- Apply hotel-style hospitality standards within the property environment.
- Maintain a warm, professional, and personalized approach when interacting with occupants and visitors.
- Handle complaints and difficult situations calmly and professionally.
- Ensure proper grooming, etiquette, communication, and service standards.




- Anticipate customer requirements and provide proactive assistance wherever possible.
- Support VIP visits, corporate events, meetings, and special occasions.

5. Property Information & Assistance

- Provide information about:
- Building facilities
- Parking
- Cafeteria/F&B; facilities
- Meeting rooms
- Fitness/recreation facilities
- Transportation
- Nearby services and amenities
- Emergency procedures
- Property rules and regulations
- Assist occupants with navigation and facility usage.
- Maintain updated information about property services and operating hours.

6. Complaint & Feedback Management

- Receive and record customer complaints and service requests.
- Coordinate with internal teams for resolution.
- Follow up with the customer after resolution to ensure satisfaction.
- Identify recurring issues and communicate trends to the Facility Manager.
- Maintain customer feedback records and contribute to service improvement initiatives.

7. Events & Tenant Engagement

- Support planning and execution of tenant engagement programs.
- Coordinate with vendors and internal teams for events and activities.
- Assist in property events, festivals, employee engagement programs, and promotional activities.
- Ensure event areas are properly prepared and maintained.
- Provide hospitality support during VIP and corporate events.

8. Property Management Support

- Assist the Property Manager/Facility Manager with daily administrative activities.
- Prepare daily/weekly reports on customer requests, complaints, and service performance.
- Maintain visitor, tenant, and service-related records.
- Support audits, inspections, and property surveys.
- Assist during emergency situations according to established procedures.
- Coordinate with security and engineering teams during incidents or building disruptions.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Concierge (Hyderabad)
🏢 Phoenix EFS IFM Services
📍 Hyderabad