Role Purpose

The Manager – Colleague Benefits Operations is responsible for leading and managing the end-to-end administration of colleague insurance, health, and retirement benefit programs in an APAC centric operating environment . The role requires expertise in people leadership , operational governance, and compliance with Indian and other APAC markets statutory and regulatory frameworks, while ensuring a consistent, accurate, and colleague-centric benefits experience.

Key Skills & Competencies

- Expert people leadership and team management capabilities
- Deep knowledge of APAC colleague benefits and statutory frameworks
- Strong operational, analytical, and problem-solving skills
- Proven experience managing vendors and third-party administrators
- Ability to influence and collaborate with senior stakeholders
- High attention to detail with a strong control mindset
Colleague-centric service orientation

Qualifications & Experience

- Masters degree in Human Resources, Business Administration, Finance, or related field
- 8–12 years of experience in colleague perks operations or HR shared services, with significant India exposure
- Demonstrated experience leading teams in a complex, high-volume environment
- Hands-on experience with insurers, TPAs, pension trusts is highly desirable
- Experience supporting audits and regulatory compliance in APAC is required

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset,



ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Manager – Compensation & Benefits (APAC) (India)
🏢 American Express
📍 India