We are looking for a proactive and customer-focused CRM Executive to manage customer relationships throughout the real estate sales journey, from booking to property handover. The candidate will be responsible for coordinating with customers, sales teams, accounts, legal, and project teams to ensure a smooth and positive customer experience.

Key Responsibilities

- Manage customer communication from booking to possession/handover.

- Handle customer queries, requests, and complaints professionally and promptly.

- Maintain accurate customer records and update information in the CRM system.

- Coordinate with Sales, Accounts, Legal, Construction, and other internal teams.

- Follow up on payment schedules, documentation, agreements, and registration formalities.

- Provide customers with regular updates regarding project progress and possession timelines.

- Track and resolve customer issues within the defined turnaround time.

- Maintain proper records of customer interactions, calls, emails, and follow-ups.

- Prepare regular CRM reports and share updates with management.

- Conduct customer follow-ups and ensure high customer satisfaction.

- Assist in the property handover process and post-sales support.

- Identify recurring customer issues and coordinate with relevant teams for resolution.

Required Skills





- Excellent verbal and written communication skills.

- Strong customer-handling and relationship-management skills.

- Valuable follow-up and coordination abilities.

- Proficiency in MS Office/Excel and CRM software.

- Good organizational and time-management skills.

- Ability to handle multiple customers and tasks simultaneously.

- Problem-solving attitude and a customer-first approach.

- Previous experience in real estate CRM, customer service, or post-sales support will be an advantage.

Preferred Candidate

- Graduate in any discipline.

- Experience in the real estate industry is preferred.

- Candidates who are organized, patient, proactive, and comfortable communicating with customers are encouraged to apply.

Key Performance Areas (KPIs)

- Customer satisfaction and retention.

- Timely resolution of customer queries and complaints.

- Accuracy of CRM records and documentation.

- Follow-up and payment coordination.

- Timely completion of post-sales and handover activities.

- Effective coordination with internal departments.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule
- Internet reimbursement
- Leave encashment

Work Location: In person

📌 Customer Relationship Manager (CRM) (India)
🏢 Green India Construction & Layout
📍 India