This role will be responsible for Digital experience tool monitoring, maintaining, proactive problem analysis, environmental analysis, and overseeing day-to-day operations including cadence with BAU/Delivery Towers. The ideal candidate will have a strong background in digital experience management and possess excellent analytical and problem-solving skills.
Key Responsibilities
Perform regular monitoring and administration of the DEX tool to ensure optimal performance of the overall workplace. - Maintain close coordination and cadence with Business-As-Usual (BAU) and Delivery Towers to align digital experience initiatives and facilitate seamless integration. - Conduct problem analysis to identify and address issues affecting digital experience and user satisfaction. - Perform environmental analysis to assess the impact of changes or updates on the overall digital experience ecosystem. - Oversee day-to-day operations related to digital experience management, ensuring smooth and efficient workflow. - Collaborate with cross-functional teams to implement improvements and enhancements that enhance the digital experience for users. - Monitor key performance indicators (KPIs)
related to digital experience and generate reports to track and communicate performance trends. - Stay up to date with industry trends and advancements in digital experience management and related technologies.
Skill Requirements
Proven experience in a similar role, such as Digital Experience Admin or Specialist. - Strong knowledge of digital experience management principles and best practices. - Proficiency in administering the Tanim DEX tool or similar digital experience monitoring tools. - Excellent analytical and problem-solving skills to identify and resolve issues affecting digital experience. - Ability to perform environmental analysis and assess the impact of changes on the overall digital experience ecosystem. - Experience in overseeing day-to-day operations and ensuring smooth workflow. - Excellent communication and interpersonal skills to effectively interact with cross-functional teams and end-users. - Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or a related discipline.
Other Requirements
Tanium Dex certification(s) (Administration + Content + Application + Troubleshooting) is a plus. - Experience with other Digital experience too such as Nexthink, Systrack, ControlUp, Aternity etc.
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