You will play an instrumental role in creating strong client relationships and giving them meaningful experiences across gifting, wellness and employee engagement needs. The larger goal is to help our clients build stronger relationships and trust with their own teams and clients
Who are we - Hachi Foods & Snacks is a premium Mumbai-based snack brand creating joyful expereinces for its clients that go beyond snacking & gifting
Our office & in-house production is located in an industrial unit in Wadala East.
Key Responsibilities:
- Call existing clients regularly, Follow up on enquiries, Revive dormant clients, Take new requirements, Push repeat orders
- Handle client calls , WhatsApp, email communication & process client orders
- Regular & Timely follow up with customers for orders, feedback and payments
- Update call details and next follow-ups in google sheets.
- Prepare and send quotations & emails to potential clients.
- Ensure all customer queries and feedback are handled on time.
- Ensure a pleasant customer experience with On Time Delivery and clear constant communication
- Coordinate with operations, production and dispatch
- Support in Administrative duties
You Will Do Well Here If You Are
- Extremely strong at follow-ups and don’t give up easily
- Very organised and good at coordinating multiple things
- Comfortable speaking to new & existing people every day
- Curious and are using chatgpt/claude to get smarter
- Someone who takes ownership instead of waiting to be told every next step
Job Types: Full time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Application Question(s):
- Can you travel Monday to Saturday to Wadala East for work?
- Are you comfortable handling client calls and WhatsApp communication daily?
- Do you have at least 1–3 years experience in coordination / client handling / admin work?