Job Title: Customer Service Executive

Location: Edappally, Kochi, Kerala
Employment Type: Full-time
Experience: Freshers can apply

Job Description

We are looking for a Customer Service Executive to join our team. The candidate will be responsible for communicating with clients, coordinating service requirements, following up on enquiries, and supporting day-to-day customer service activities.

Key Responsibilities

- Communicate with existing and prospective clients.
- Understand customer requirements and provide appropriate information.
- Coordinate with internal team members to complete client requirements.
- Follow up on enquiries and service requests.
- Prepare and share quotations and proposals as required.
- Maintain customer and enquiry records.
- Follow up on pending payments when required.
- Support customer retention and service-related activities.
- Handle routine customer queries through phone, email, and messaging platforms.

Requirements





- Good communication and interpersonal skills.
- Basic knowledge of MS Office and email.
- Ability to communicate professionally with customers.
- Good follow-up and coordination skills.
- Willingness to learn company processes and services.
- Fresh graduates are welcome to apply.

Preferred Qualification

- Bachelor's degree in any discipline.
- Candidates with experience in customer service, office administration, sales coordination, or client handling will be considered.

What We Offer

- Full time employment.
- Professional working environment.
- Training and on-the-job learning.
- Opportunity to develop customer service and business coordination skills.

Work Location: Edappally, Kochi

Pay: ₹10,559.40 - ₹34,679.27 per month

Work Location: In person

📌 Customer Service Officer (Kochi)
🏢 PINNACLE ITES
📍 Kochi