Key Responsibilities:

- 2 4 years of experience in payment disputes chargeback management fraud prevention risk operations or financial services
- Administer chargeback and direct debit claim processes in line with scheme rules and internal policies
- Respond to merchant banking partner and stakeholder dispute related enquiries
- Review and investigate transaction disputes fraud alerts and suspicious activities
- Monitor merchant transaction activity and escalate potential risks where required
- Support risk investigations and periodic merchant reviews
- Ensure timely responses to payment schemes to maximize recovery and minimize losses
- Assess merchant activity for risk compliance and acceptability
- Collaborate with internal teams and external partners on dispute and fraud matters
- Contribute to process improvements and operational efficiency initiatives

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

📌 Process Specialist (India)
🏢 Infosys BPM
📍 India