Key Responsibilities1. Customer Care & Complaint Handling

- Handle incoming customer calls, queries, complaints, and service requests.
- Understand customer issues and provide appropriate resolutions or escalate them to the concerned team.
- Maintain a proper record of customer complaints and their status.
- Follow up with customers until the issue is resolved.
- Handle customer feedback professionally and maintain a positive customer experience.

2. Refund & Payment-Related Calls

- Handle customer calls related to refund requests, failed transactions, payment issues, and incorrect deductions.
- Coordinate with the concerned team regarding refund processing.
- Maintain proper records of refund requests and their status.
- Follow up on pending refunds and communicate updates to customers.

3. Vending Machine Support

- Handle calls related to vending machine issues, such as payment failure, product not received, machine errors, or other customer-reported problems.
- Coordinate with the Operations/Technical team for machine-related complaints.
- Maintain a record of machine complaints and follow-ups.
- Track recurring machine issues and report them to the concerned team.

4. Calling & Follow-Ups

- Make outbound calls to customers whenever required.
- Follow up on pending complaints, refunds, service requests, and machine-related issues.
- Coordinate with internal teams to ensure timely closure of customer complaints.

5. Google Sheets & Data Management

- Maintain and regularly update customer complaint and refund records in Google Sheets.
- Maintain machine-wise complaint and service records.
- Update daily calling, complaint, refund, and follow-up data.
- Ensure all records are accurate, complete, and up to date.
- Prepare basic reports and summaries whenever required.

6. Filing & Documentation





- Maintain proper physical and digital filing systems.
- Organize customer, machine, refund, service, and administrative records.
- Ensure significant documents are properly filed and easily accessible.
- Maintain documentation as per company requirements.

7. HR & Administrative Support

- Assist the HR team with employee documentation and record management.
- Maintain employee files and ensure required documents are properly collected and organized.
- Assist HR with joining documents, employee records, attendance-related documentation, and other administrative work as required.
- Support the HR/Admin team in routine office coordination and documentation activities.

8. Daily Administrative Responsibilities

- Maintain daily work records and reports.
- Coordinate with Customer Care, Operations, Technical, Finance, and HR teams whenever required.
- Ensure pending tasks and follow-ups are tracked and completed on time.
- Perform other administrative and coordination tasks assigned by management.

Required Skills

- Good communication and interpersonal skills.
- Customer-handling and problem-solving skills.
- Basic knowledge of Google Sheets / Google Workspace.
- Good documentation and filing skills.
- Comfortable with calling and follow-ups.
- Basic computer knowledge.
- Good data-entry and record-maintenance skills.
- Ability to multitask and manage customer support along with administrative responsibilities.
- Good attention to detail and organizational skills.
- Ability to coordinate with multiple departments.

Preferred Candidate Profile

- Experience: 1–3 years in Customer Care, Telecalling, Admin, Back Office, or similar roles.
- Candidates with experience in customer complaint handling, refund coordination, or service operations will be preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Commuter assistance
- Provident Fund

Work Location: In person

📌 Customer Care Executive & Admin Coordinator (India)
🏢 Vendoge
📍 India