Job Responsibilities

- Manage after-sales customer coordination from agreement execution to possession.
- Prepare and coordinate customer agreements and related documentation.
- Update and maintain customer information in the ERP system.
- Prepare and send customer payment demand letters.
- Follow up with customers and bankers regarding pending/outstanding payments.
- Coordinate with the Accounts Department for customer payment reconciliation before possession.
- Handle brokerage bill booking in ERP and coordinate payment processing.
- Coordinate with the Accounts Department regarding customer outstanding payments.
- Handle Bank APF (Approved Project Finance) documentation and coordination.
- Prepare required data for MSEB and PMC tax-related requirements.
- Ensure timely RERA data updation and maintain accurate records.
- Assist in planning and coordinating CSR activities.
- Coordinate with relevant departments and stakeholders for the society formation process.




- Handle customer grievances and coordinate with concerned departments for timely resolution.
- Coordinate car parking allotments and customer signage requirements.
- Prepare, maintain, and regularly update MIS reports.
- Maintain proper documentation and records related to customer transactions and possession.

Required Skills

- Valuable communication and customer-handling skills.
- Strong follow-up and coordination abilities.
- Good knowledge of MS Excel and MS Office.
- Experience working with ERP/CRM software.
- Good understanding of real estate documentation and post-sales processes.
- Ability to coordinate effectively with Customers, Sales, Accounts, Legal, Projects, and Banking teams.
- Strong attention to detail and documentation skills.
- Ability to manage multiple customer cases and follow-ups simultaneously.

Job Type: Full-time

Pay: ₹55,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Senior CRM - Executive (India)
🏢 NOW Realty
📍 India