Job Description

Product Intern – CX

Location: Bangalore
Work Arrangement: 5 days in the office
Duration: 6 months

About Upstox

At Upstox, we’re building the future of investing — simple, powerful, and for everyone. We’re one of India’s fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian.

From first-time investors to seasoned traders, millions trust us to power their financial journeys. We’re not just moving fast, we're moving with purpose. If you thrive in a high-energy, high-impact environment, you’re in the right place.

The Role: Product Intern – Customer Experience

You’ll join the Customer Experience Product team and work on initiatives that make every interaction with Upstox simpler, faster, and more seamless.

This is a hands-on, 0 1 product role where you’ll work across customer research, product discovery, data analysis, PRDs, wireframes, experimentation and execution.

You’ll work closely with Product, Design and Engineering teams to understand customer problems, identify opportunities and translate insights into meaningful product experiences.

You won’t just observe the product-building process — you’ll get the opportunity to research, create, experiment and ship.

What You’ll Work On

Product & Asset Creation

- Create clear and structured PRDs that translate customer problems into actionable product requirements.

- Design wireframes and interactive prototypes to communicate product ideas and user flows.

- Conduct user research and secondary research to understand customer needs, behaviours and pain points.





- Use Jira to track requirements, tasks and product execution.

- Build and maintain product roadmaps in collaboration with the Product team.

- Analyse user events and SQL data to identify behavioural patterns, product opportunities and areas of friction.

- Collaborate closely with Design and Engineering to take ideas from concept to execution.

Product Skills

- Demonstrate strong 0 1 product thinking — identify a problem, understand the user, formulate a solution and test it.

- Work on and contribute to B2C products with a strong focus on customer experience.

- Apply strong user-centric thinking when defining problems and evaluating solutions.

- Take an experimental and hypothesis-driven approach to product development.

- Use data, customer insights and experimentation to validate product decisions.

- Participate in product discovery, prioritisation and post-launch analysis.

What We’re Looking For

- Strong interest in Product Management and building consumer products.

- Ability to structure ambiguous problems and break them down into actionable steps.

- Strong written and verbal communication skills.

- Curiosity to understand why customers behave the way they do.

- Ability to think from the customer's perspective and identify friction in a journey.





- Comfortable working with data and analytics.

- Willingness to work closely with Product, Design and Engineering teams.

- Strong ownership and a bias for action.

- Comfortable learning new tools and concepts quickly.

- Ability to work in a fast-paced environment with ambiguity.

Good to Have

- Ability to use AI to accelerate your product workflow — research, analysis, ideation, prototyping, documentation or other product work.

- Exposure to stock broking, investing or financial products.

- Familiarity with SQL, Jira, analytics tools, prototyping or wireframing tools.

- Previous experience building or contributing to B2C products through internships, projects or coursework.

Why This Role Rocks

You’ll be part of a fast-moving product team solving real customer problems at scale.

You’ll get hands-on exposure to 0 1 product building, customer research, PRDs, wireframing, data analysis, experimentation and product execution.

Most importantly, you’ll get the opportunity to work on products used by millions of customers and see your ideas move from problem solution product.

By applying for this position, you acknowledge that you have reviewed our Prospective Employee Privacy Notice, which outlines how Upstox collects, uses, and protects your Personal Information ("PI").

I accept Upstox's Prospective Employee Privacy Notice.

Upstox is an Equal Prospect Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin

📌 Product Intern (CX) (India)
🏢 Upstox
📍 India