Job Summary:
We are looking for a Back Office Executive who can efficiently handle office correspondence, coordinate with branch heads and technicians, and ensure timely follow-up and reporting of service-related activities.
Key Responsibilities:
- Handle official email correspondence and maintain proper records.
- Review key emails and prepare regular updates/reports for the CMD.
- Coordinate with Branch Heads and Technicians regarding customer complaints and service requirements.
- Follow up on technician visits and ensure complaints are attended to within the required timeline.
- Coordinate and schedule branch visits as required.
- Track pending complaints, service visits, and follow-ups.
- Maintain proper documentation of complaints, visits,
and correspondence.
- Communicate with branches and field teams to ensure smooth day-to-day operations.
- Prepare daily/weekly status reports for management.
Requirements:
- Good written and verbal communication skills.
- Proficiency in MS Office, Excel, and email correspondence.
- Good coordination and follow-up skills.
- Ability to manage multiple tasks and communicate effectively with branch and field teams.
- Prior experience in back-office, coordination, service support, or administration will be preferred