Branch Executive

We are looking for a customer-focused and target-oriented Branch Executive to support the day-to-day operations of a gold finance branch, handle customers, assist with gold-loan processing, and contribute to branch business growth while following company policies and compliance requirements.

Key Responsibilities

- Handle walk-in customers and provide information about gold-loan products and services.
- Assist customers with gold-loan applications, documentation, and account-related queries.
- Verify customer KYC documents and ensure proper documentation.
- Coordinate with the Branch Manager and gold appraiser during loan processing.
- Support disbursement, repayment, renewal, closure, and other branch transactions.
- Maintain accurate customer and transaction records.
- Follow up on pending documents, repayments, renewals, and customer requirements.
- Assist with customer acquisition and branch business development activities.
- Meet assigned business and customer-service targets.
- Handle cash/transaction-related activities as per company procedures, where applicable.
- Ensure compliance with KYC, AML, internal controls, and company policies.
- Maintain confidentiality and security of customer and branch information.




- Resolve customer queries professionally and escalate issues when required.
- Assist in maintaining branch records and supporting audits and inspections.

Requirements

- Graduate degree in any discipline; B.Com/BBA/Finance-related qualification preferred.
- 1–3 years of experience in banking, NBFC, gold finance, retail finance, or customer service preferred.
- Good communication and customer-handling skills.
- Basic knowledge of MS Office/Excel and computer operations.
- Knowledge of KYC and financial documentation is an advantage.
- Ability to work toward business and customer-service targets.
- Good numerical and organizational skills.
- Willingness to work in a branch/customer-facing environment.

Key Skills

- Customer Service
- Gold Loan Operations
- KYC & Documentation
- Sales & Business Development
- Cash/Transaction Handling
- Communication Skills
- MS Excel & Computer Skills
- Relationship Management
- Target Achievement

Job Type

Full time

Location

[Branch Location]

ph no. 97862797777

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Branch Executive (India)
🏢 BEST MONEY GOLD
📍 India