A Service Desk skilled is responsible for providing first-level technical support to end users by resolving IT-related issues and ensuring smooth operation of systems and applications.
Key Responsibilities
Respond to user queries via phone, email, chat, or ticketing tools.
Log, track, and resolve IT incidents and service requests.
Troubleshoot hardware, software, network, and application-related issues.
Escalate complex issues to appropriate support teams when required.
Skill Requirements
Other Requirements
📌 Campus-Beginner (Lucknow)
🏢 HCLTech
📍 Lucknow
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