Customer Support Executive – ISP & Vendor Coordination

Job Description:

We are looking for a responsible and communication- Customer Support Executive to manage customer queries, coordinate with Internet Service Providers (ISPs), and handle vendor-related communication.

Key Responsibilities:

* Handle customer queries, complaints, and service requests professionally.

* Coordinate with ISPs for internet connectivity, downtime, installation, and technical issues.

* Communicate and follow up with vendors for timely resolution of issues.

* Maintain records of complaints, service requests, and vendor activities.

* Monitor pending issues and ensure timely closure.

* Coordinate internally with the technical team whenever required.

* Follow up with vendors regarding services, payments,



maintenance, and support.

* Maintain professional relationships with customers, ISPs, and vendors.

* Prepare basic reports and update daily status.

Requirements:

* Good verbal and written communication skills.

* Comfortable communicating with customers and external vendors.

* Basic knowledge of MS Excel/Google Sheets.

* Valuable follow-up and coordination skills.

* Problem-solving and multitasking ability.

* Freshers with good communication skills can also be considered.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Indore)
🏢 Green Web Software Development
📍 Indore