Position: Chat Process Executive
Experience: 0–2 years
Location: Mumbai
Employment Type: Full-time

Job Responsibilities:

- Handle customer queries through chat support in a professional and timely manner.
- Understand customer concerns and provide accurate information and solutions.
- Maintain proper communication and ensure a positive customer experience.
- Handle multiple chat conversations efficiently while maintaining response quality.
- Follow company processes, SOPs, and quality standards.
- Escalate complex issues to the appropriate team or supervisor.
- Maintain accurate records of customer interactions.
- Achieve assigned productivity, quality, and response-time targets.
- Coordinate with internal teams for issue resolution when required.

Requirements:





- Excellent written English communication skills.
- Valuable typing speed and accuracy.
- Strong customer-handling and problem-solving skills.
- Basic knowledge of MS Office and computer applications.
- Ability to multitask and work under pressure.
- Freshers can apply; prior chat/customer support experience will be an advantage.

Preferred Skills:
Customer Service | Chat Support | Written Communication | Typing Skills | Problem Solving | Multitasking | MS Office

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Chat Support Executive (Mumbai)
🏢 BDS Services
📍 Mumbai