Key Roles

- Build and maintain strong relationships with customers.
- Communicate with customers through calls, emails, WhatsApp, and meetings.
- Understand customer needs and provide suitable solutions.
- Handle customer queries, complaints, and feedback professionally.
- Follow up with customers regularly.
- Ensure customer satisfaction and improve customer experience.
- Maintain customer records and update CRM systems.
- Coordinate with the sales and support teams.
- Identify opportunities for repeat business and upselling.
- Track customer interactions and prepare regular reports.
- Resolve customer issues on time and ensure proper follow-up.
- Maintain long-term relationships with existing clients.

Required Skills

- Positive communication skills
- Customer handling skills
- Relationship management
- Problem-solving skills
- Active listening
- Follow-up skills
- Negotiation skills
- Sales and upselling skills
- CRM knowledge
- Time management
- Basic MS Excel/Google Sheets
- Patience and a positive attitude

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Leave encashment
- Paid sick time
- Work from home

Work Location: Remote

📌 Customer Relationship Manager (India)
🏢 Bizz Up
📍 India