Solution Consulting & Pre-Sales Support o Partner with Business Development Managers and Key Account Managers to understand customer requirements. o Provide Support RFP/RFI responses, solution proposals, business cases, and technical documentation. o Coordinate UAT (User Acceptance Testing) environments and support issue resolution during testing phases.

Customer Onboarding & Solution Deployment o Translate customer business requirements into technical solutions and coordinate feasibility assessments with Product and Development teams. o Own the end-to-end onboarding lifecycle for enterprise customers, ensuring seamless implementation and deployment. o Drive cross-functional coordination across Product, Development, Operations, and Support teams for provisioning, configuration, testing, UAT, and go-live activities. o Act as the primary point of contact during onboarding and stabilization phases, managing documentation, issue resolution, and service escalations to ensure a smooth customer experience.

Project Management (New & Migration): o Lead customer implementation, deployment, and projects from requirement gathering to go-live.



o Coordinate cross-functional teams to ensure timely project execution and delivery. o Track project milestones, timelines, dependencies, and risks to ensure successful outcomes. o Provide regular project updates and drive resolution of issues and escalations.

4. Revenue Growth & Business Enablement o Drive revenue growth through customer acquisition, retention, and account expansion initiatives. o Identify opportunities to enhance customer value through solution adoption and portfolio expansion. o Partner with Product, Development, and Sales teams to deliver customercentric solutions that enhance adoption, retention, and business value.

5. High-Value Customer Engagement: o Manage onboarding and engagement of strategic enterprise customers, ensuring seamless implementation, technical alignment, and service continuity. o Strong customer relationships to drive product adoption, customer satisfaction, retention, and account growth.

Pay: ₹300,000.00 - ₹550,000.00 per year

Benefits:

- Adaptable schedule

Work Location: In person

📌 Enterprise Solution Manager (Kochi)
🏢 Mongoose Minds Private
📍 Kochi